Elevate Your Service BDC

Effective shop scheduling is more important than ever. Set your service team up for success with progressive communication skills and shop loading techniques.


Your customers want a better experience with scheduling their service appointment.

A BDC Training program that's the first of its kind that goes beyond improving customer communication. Learn how to effectively schedule appointments that match shop capacity.

People-First Service BDC Training Teaches...

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Inbound and outbound communication strategies

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Shop Capacity

Effective shop loading strategies

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Best practices for creating customer appointments

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Manage customer expectations

What our customers say:

"Quantum5 has the skills to educate in-store and the resources to keep content fresh and sticky when they’re not in dealerships. It’s not what happens when the trainers are in the stores, it’s what happens when they’re not and Quantum5 is equipped to be the leader in the training space."

"Your team “gets it.” It’s about relationships, getting to know the person; nothing like the typical training we’re used to. That is the foundation of Q5."

"They just talk to human beings like a human being. Our dealership empowered staff to approach sales organically, discarding a rigid process in favor of having a conversation with the customer and addressing the question or shopping step on the consumer's mind at the time. We just roll with them."