PEOPLE-FIRST BDC

Are you making the most of your BDC to build customer relationships and drive revenue?

Our People-First BDC Training course uses a three-step process to improve customer communication, build meaningful relationships, and manage customer expectations.
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HOW WE'RE DIFFERENT

We use measurement data to show our impact on your bottom line.

Most training programs don’t truly understand or focus on how the BDC can build relationships that drive revenue.

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Quantum5's People-First BDC Training Teaches...

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Communication

A better way to communicate with customers

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Relationships

How to build genuine relationships

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Scheduling

Gently moving past scheduling stalls

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Follow-Up

Taking the burden of follow-up off customers

What our customers say:

"They just talk to human beings like a human being. Our dealership empowered staff to approach sales organically, discarding a rigid process in favor of having a conversation with the customer and addressing the question or shopping step on the consumer's mind at the time. We just roll with them."

MANAGING PARTNER, VINART DEALERSHIPS Andy Wright

"Your team “gets it.” It’s about relationships, getting to know the person; nothing like the typical training we’re used to. That is the foundation of Q5."

FIXED OPS DIRECTOR, DONLEY AUTO GROUP Joel Tanner

"They just talk to human beings like a human being. Our dealership empowered staff to approach sales organically, discarding a rigid process in favor of having a conversation with the customer and addressing the question or shopping step on the consumer's mind at the time. We just roll with them."

GERMAIN AUTOMOTIVE PARTNERSHIP Brian Kramer