We deliver modern human skills development by putting people first.
Today’s customer wants transparency, timeliness, and information. Can your service staff deliver these elements while reducing friction and creating lifetime value?
In Frictionless Service, we help learners:
PROCESS:
Process objections with a modern, effective approach
UNDERSTAND:
Understand your customers' buying style and needs
APPLY:
Apply value-building techniques to uncover customers' true motivators
ADAPT:
Adapt to building lifetime value relationships for long-term customer referrals & retention
We provide a new framework for training in a sustainable way that provides accountability:
Modern
Modern skills development for sales and service
Long-Term Value
Teaches how to build long-term value, trust, and credibility in new ways
Customized
Developed and customized for the learner, based on each individual’s learning style
Technology-Based
Technology-based with gamification to keep learners engaged