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ESi-Q Blog

Stay ahead of the curve with ESi-Q's blog about workforce trends, employee engagement strategies, and retention solutions specifically tailored for automotive retail. Our blog delivers actionable insights from industry leaders who understand that exceptional employee experiences drive superior customer experiences and ultimate dealership success.

Dealership salesperson prioritizing CSI while employee engagement is missing

automotive training, customer experience, Employee Training, employee experience

Obsessed with CSI, Blind to What Drives It: Why customer satisfaction starts with employees, not surveys

Part 3 of14:The Employee-Customer-Profit Connection

employee retention, customer experience, Employee Training

“That’s Just How This Industry Works”: The Most Expensive Myth in Automotive Retail

Part 2 of 14: The Employee-Customer-Profit Connection In this article, you’ll learn: -Where the “hig...

employee retention, automotive, Employee Training, employee experience

The $20 Billion Employee Turnover Crisis in Automotive Retail Nobody Wants to Solve

employee retention, leadership, Employee Training, employee experience

The Employee-Customer-Profit Connection in Automotive Retail

Dealerships don’t have a CSI problem. They have an employee problem—and the numbers prove it.

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