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- Employee-Customer-Profit Series
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ESi-Q Blog

Stay ahead of the curve with ESi-Q's blog about workforce trends, employee engagement strategies, and retention solutions specifically tailored for automotive retail. Our blog delivers actionable insights from industry leaders who understand that exceptional employee experiences drive superior customer experiences and ultimate dealership success.

employee retention, automotive, Employee Training, employee experience

What Penske Gets Right About Employees - and Why It Shows Up in Results

Dealership salesperson prioritizing CSI while employee engagement is missing

automotive training, customer experience, Employee Training, employee experience

Obsessed with CSI, Blind to What Drives It: Why customer satisfaction starts with employees, not surveys

Part 3 of14:The Employee-Customer-Profit Connection

employee retention, customer experience, Employee Training

“That’s Just How This Industry Works”: The Most Expensive Myth in Automotive Retail

Part 2 of 14: The Employee-Customer-Profit Connection In this article, you’ll learn: -Where the “hig...

employee retention, automotive, Employee Training, employee experience

The $20 Billion Employee Turnover Crisis in Automotive Retail Nobody Wants to Solve

employee retention, leadership, Employee Training, employee experience

The Employee-Customer-Profit Connection in Automotive Retail

Dealerships don’t have a CSI problem. They have an employee problem—and the numbers prove it.

customer experience, employee experience

Building a Better Dealership: Creating a Customer-Centric Culture

In automotive retail, the old mindset of “that’s the way it’s always been” is starting to crack.

employee retention

Keeping Your Best Service Advisors from Walking Out the Door - A Strategic Approach to Retention

What keeps a Service Manager up at night? Watching the best Service Advisors walk out the door…and h...

the people strategy that separates great dealerships from good ones

employee retention, customer experience

The People Strategy That Separates Great Dealerships from Good Ones

What transforms a good dealership into a great one? You might think it's having the best inventory o...

It’s Here…the 2025 NADA Dealership Workforce Study and Yes, Turnover is Still a Challenge.

As a busy dealer, if you've ever felt like you’re stuck in a constant loop of hiring, training, and ...

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