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- Employee-Customer-Profit Series
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ESi-Q Blog

Stay ahead of the curve with ESi-Q's blog about workforce trends, employee engagement strategies, and retention solutions specifically tailored for automotive retail. Our blog delivers actionable insights from industry leaders who understand that exceptional employee experiences drive superior customer experiences and ultimate dealership success.

Dealership salesperson prioritizing CSI while employee engagement is missing

automotive training, customer experience, Employee Training, employee experience

Obsessed with CSI, Blind to What Drives It: Why customer satisfaction starts with employees, not surveys

Part 3 of14:The Employee-Customer-Profit Connection

employee retention, customer experience, Employee Training

“That’s Just How This Industry Works”: The Most Expensive Myth in Automotive Retail

Part 2 of 14: The Employee-Customer-Profit Connection In this article, you’ll learn: -Where the “hig...

customer experience, employee experience

Building a Better Dealership: Creating a Customer-Centric Culture

In automotive retail, the old mindset of “that’s the way it’s always been” is starting to crack.

the people strategy that separates great dealerships from good ones

employee retention, customer experience

The People Strategy That Separates Great Dealerships from Good Ones

What transforms a good dealership into a great one? You might think it's having the best inventory o...

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Join the dealerships that trust ESi-Q to keep their finger on the pulse of workforce excellence.

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