Up to 57% of phone calls into sales floors and dealerships are with the intention of setting an appointment. But in reality, only 31.6%, on average, actually end with an appointment set. What's the gap and what are the best practices you are following to give that customer the best experience on the phone and set that appointment?
If you don't have a plan or want to refresh your strategy, our Community Management team can help you with ways to improve your appointment setting phone skills.