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We keep your team ready by reimagining automotive training. Check out our blogs for tips and tricks on how to improve your store's profitability.

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phone call training

How to Use the Delay Tactic

The delay tactic can be a good way to gain you some time to learn more about your customer, so you can serve them better.

Sean O'Brien Aug 20, 2024
skills

Retaining Customer Loyalty

Good write-ups can help you build trust and loyalty, which are crucial for customer retention and dealership reputation.

Veronica Carr Aug 13, 2024
sales

Don't Sell the Equipment, Sell the Why

It's important to sell what your customer cares about. If they care about a towing package, don't sell the actual equipment but sell why they need it.

Sean O'Brien Jul 23, 2024
service

Proactive vs. Reactive Vehicle Maintenance

Helping your customers understand the value of proactive vs. reactive vehicle maintenance will help you build trust and a lasting relationship.  

Sean O'Brien Jun 25, 2024
sales

Communicating Next Steps with Your Customers

When discussing next steps with your customer, it's all about proactively suggesting a direction for the encounter, whether it's virtual or in person.

Brendan O'Brien Jun 18, 2024
phone call training

Set More Phone Appointments

When working with customers on the phone, it's essential to have a plan so you can more effectively set appointments with those interested car...

Sean O'Brien May 14, 2024
sales

Being Retail Ready

Being retail ready is more than just knowing your inventory. It's about being the on-site expert for your customers.

Scott Turner Apr 30, 2024
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