leadership
Working with People Resistant to Change in Automotive Retail
Cheri Stephens discusses engaging change-resistant dealers with steady, consistent tactics in automotive.
FEATURED VIDEO
Managing Customer Expectations with Key Words
By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
Start Learning Now with Quantum5 Videos
customer satisfaction
How to Adopt a New Way of Thinking in Automotive Retail
Cheri Stephens explores practical change management strategies to enhance dealership efficiency.
Cheri Stephens
Dec 5, 2024
leadership
Transitioning to Leadership in Automotive Retail: The Big Misconception
Cheri Stephens discusses transitioning to management and effective leadership development in automotive retail.
Cheri Stephens
Dec 4, 2024
customer satisfaction
The New Currency for Automotive Retail: Convenience
Explore how dealerships use technology to enhance service convenience and customer focus in automotive retail in this video short with Cheri Stephens.
Cheri Stephens
Nov 27, 2024
customer satisfaction
How Training and Structure Improve the Service Experience
Cheri Stephens discusses transforming dealership interactions for better customer service.
Cheri Stephens
Nov 25, 2024
Employee Training
Quantum5's Mission for Meaningful Workplace Connections
Explore how Quantum5 co-founder David O'Brien envisions a future of human-centered workplace learning that empowers individuals to excel in their...
David O'Brien
Nov 4, 2024
customer experience
Managing Customer Expectations with Key Words
By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
Cheri Stephens
Sep 24, 2024
automotive training
How to Build Trust Digitally
When building trust digitally, it's important to identify your shopper's social style so you can use that to create conversation, communication, and...
Sean O'Brien
Sep 17, 2024
customer experience
Be On Time and Manage Customer Expectations
Being on time with promised updates helps you maintain trust and manage your customer's expectations appropriately.
Veronica Carr
Sep 10, 2024
phone call training
How to Use the Delay Tactic
The delay tactic can be a good way to gain you some time to learn more about your customer, so you can serve them better.
Sean O'Brien
Aug 20, 2024