In addition to phone conversion skills, Quantum⁵ also offers these frictionless customer experience training programs:
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People-First Service BDC
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Frictionless Selling
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Frictionless Service
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Leadership Series
Helping Dealers Win with Successful Communication Skills Backed by Cloud-based Customer Experience Analytics, Call Tracking, and Communications Solutions
What does this mean for our clients and prospects?
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New benefits for call measurement, including humans who put their ears to calls.
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One on one coaching for proven winning phone skills
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Scoring and coaching of calls and behavior change that converts higher numbers of buyers
About InteractiveTel
Founded in 2008, InteractiveTel is an innovator and leader in cloud-based customer experience analytics, call tracking and communications solutions. InteractiveTel's proprietary TotalCX Customer Experience Platform combines AI and automation technology with people power to increase sales, service and profitability for organizations of all sizes and industries. InteractiveTel's exclusive technology captures and analyzes voice and text communications in real time, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results. InteractiveTel's patented AI-driven call tracking and conversation analytics solution works with any on-premises or cloud-based phone system, including the company's award-winning Hosted PBX, enabling organizations to scale more easily and collaborate more effectively. InteractiveTel's solutions are used by more than 4,000 businesses – from startups to Fortune 500 companies.
For more information, visit https://interactivetel.com/.
About CallQ | Formerly Marcom Results Group
Marcom Results Group, now CallQ, is the largest provider of Marcom Technologies software since 2014 with some of the nation’s best dealers as clients. MRG started in 2014 and is a licensed provider of Marcom Technologies. Marcom Technologies (MT) is a 30-year-old industry staple that was the first to record and provide accountability for sales and service calls to and from the dealership. MRG has been the largest provider of MT’s software since 2014 and has some of the nation’s best dealers as clients.
The addition of MRG’s industry experience coaching, and scoring of sales and service calls will allow clients to experience other data and ROI driven training. By encouraging dealer personnel to “ditch the scripts”, and instead follow a guided process that enables the person taking the call to be themselves, MRG has consistently produced outstanding ROI for their dealership clients.
Dealerships benefit from call measurement that includes technology and humans who put their ear to calls. Clients who use call recording services well know the dangers of only trusting the AI transcription of calls but with Marcom’s human ears and one on one coaching of the sales and service team dealers can count on improvement.
People-First Skill Development
Convert more phone customers with our unmatched training, scoring, and coaching program.
Let our team of trusted industry professionals show you how to increase your numbers, streamline your customers buying experience and build a value-first sales team in the process.
The Power behind CallQ …
“CallQ has made our dealerships more successful, by setting more appointments, getting more customers to show up to the store, selling more cars; and therefore making more money.”
- April Simmons, Corporate Internet Director of Horne Auto Group
