Frictionless Service Training

Elevate Your Service Process

Struggling with high turnover or low customer satisfaction?

Streamline your service department with a human-first, AI-supported training program that empowers your team to deliver exceptional customer experiences. Frictionless Service Training equips your team with the skills and support they need to enhance productivity, build customer loyalty, and drive long-term profitability. 

• Increase Customer Satisfaction: Equip service teams to provide quick, transparent, and personalized interactions that meet today’s customer expectations.
• Boost Team Productivity: Help your staff work more efficiently with hands-on training and AI-enhanced insights.
• Reduce Employee Turnover: Create a supportive environment that encourages skill development and retention.

Modern Phone Skills Training

Struggling to build trust and convert calls into dealership visits?

Call-Q transforms dealership phone interactions, bringing the human element back into sales and service calls. Real-time coaching and personalized feedback help staff connect authentically with customers, boosting trust and conversion rates. Actionable insights turn conversations into appointments and sales.

• Bring Back the Human Touch: Shift from scripted responses to genuine, trust-building interactions that resonate with customers.
• Personalized Coaching: Engage in one-on-one role play and virtual coaching sessions three times per week to build lasting skills.
• Measure and Improve Performance: Use data-backed insights and real-time alerts to guide continuous improvement and ensure consistent results.

Employee Experience Drives Everything

Facing high turnover and low employee satisfaction?

More dealers on the Automotive News' “Best Dealerships to Work For” list trust ESi-Q to monitor their employee engagement than any other provider. 

Dealership success begins with creating a better workplace, and that’s made easier with ESi-Q’s employee survey and research solutions. ESi-Q delivers insights to boost employee satisfaction, reduce turnover, and enhance performance. 

• Identify Key Engagement Drivers: Understand what motivates your team with targeted employee surveys.
• Industry Benchmarking: Access dynamic, dealership-specific benchmarks at national, regional, and metro levels for accurate comparisons.
• Reduce Turnover with Data-Driven Insights: Use automotive-specific benchmarks to address issues and retain top talent.

Make Training Stick With Trivie.

Revolutionize your training program with gamified microlearning. 

Trivie is a knowledge retention platform proven to help your employees understand what they’ve learned – and actually remember it. 

We work alongside your training content and learning tools to:

• Engage Employees with Gamified Learning: Using leaderboards and rewards to keep team members motivated and learning consistently.
• Improve Employee Knowledge Retention: With Trivie, learners can remember over 90% of their training 12 months later so they can do their jobs more effectively.
• Track and Optimize Employee Performance: Access real-time insights to measure progress and adjust training as needed for maximum impact.