By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
Explore how Quantum5 co-founder David O'Brien envisions a future of human-centered workplace learning that empowers individuals to excel in their...
By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
When building trust digitally, it's important to identify your shopper's social style so you can use that to create conversation, communication, and...
Being on time with promised updates helps you maintain trust and manage your customer's expectations appropriately.
The delay tactic can be a good way to gain you some time to learn more about your customer, so you can serve them better.
Good write-ups can help you build trust and loyalty, which are crucial for customer retention and dealership reputation.
It's important to sell what your customer cares about. If they care about a towing package, don't sell the actual equipment but sell why they need it.
Are you or someone you know looking to enter the auto industry? Quantum5's Cheri Stephens shares her advice for those considering getting into the...
Helping your customers understand the value of proactive vs. reactive vehicle maintenance will help you build trust and a lasting relationship.
When discussing next steps with your customer, it's all about proactively suggesting a direction for the encounter, whether it's virtual or in person.