Managing Customer Expectations with Key Words
By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
The delay tactic can be a good way to gain you some time to learn more about your customer, so you can serve them better.
Helping your customers understand the value of proactive vs. reactive vehicle maintenance will help you build trust and a lasting relationship.