Being on time with promised updates helps you maintain trust and manage your customer's expectations appropriately.
When building value with your customers, remember to listen to them, connect the features & benefits of the car to their emotions, and be their...
Even when you're brand new to the car business, you already have your own customers — your sphere of influence; friends, family, neighbors, etc.
It's important to sell what your customer cares about. If they care about a towing package, don't sell the actual equipment but sell why they need it.
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