By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
Being on time with promised updates helps you maintain trust and manage your customer's expectations appropriately.
Analytical customers operate based on facts rather than trust. Sean explains some tips for working with an Analytical car shopper.
It's essential to ensure that your Amiable customers are actually happy. Focus on building trust, get to know them, and work through their wants and...
Expressive customers thrive off having fun and buy off emotion and testimonials. Here are some tips for working with an Expressive car shopper.
Inbound phone calls convert at a 30% higher rate than Internet leads. Before each call, equip yourself with a game plan as to how you're going to...
Your tone of voice often communicates more than the words you use. How you speak is just as important as what you say. Remember to speak clearly,...
Did you know that 38% of your customers will not do business with you based off 1 bad phone call? That just shows the importance of every single...