By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
Did you know that 38% of your customers will not do business with you based off 1 bad phone call? That just shows the importance of every single...
Eye contact is an important part of building trust and showing that you're listening. The next time you greet a customer, remember to take off the...
Being on time with promised updates helps you maintain trust and manage your customer's expectations appropriately.
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