By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
Good write-ups can help you build trust and loyalty, which are crucial for customer retention and dealership reputation.
When working with customers on the phone, it's essential to have a plan so you can more effectively set appointments with those interested car...
It's essential to ensure that your Amiable customers are actually happy. Focus on building trust, get to know them, and work through their wants and...
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