FRICTIONLESS SERVICE

We deliver modern human skills development by putting people first.

Today’s customer wants transparency, timeliness, and information. Can your service staff deliver these elements while reducing friction and creating lifetime value?
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OUR CUSTOMER IMPACT

Real measurement data to show our impact on your bottom line. 

In Frictionless Service, we help learners:

PROCESS

Process objections with a modern, effective approach

UNDERSTAND

Understand your customers' buying style and needs

APPLY

Apply value-building techniques to uncover customers' true motivators

ADAPT

Adapt to building lifetime value relationships for long-term customer referrals & retention

We provide a new framework for training in a sustainable way that provides accountability:

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Modern

Modern skills development for sales and service

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Long-Term Value

Teaches how to build long-term value, trust, and credibility in new ways

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Customized

Developed and customized for the learner, based on each individual’s learning style

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Technology-Based

Technology-based with gamification to keep learners engaged

What our customers say:

"Quantum5 has the skills to educate in-store and the resources to keep content fresh and sticky when they’re not in dealerships. It’s not what happens when the trainers are in the stores, it’s what happens when they’re not and Quantum5 is equipped to be the leader in the training space."

MANAGING PARTNER, VINART DEALERSHIPS Andy Wright

"Your team “gets it.” It’s about relationships, getting to know the person; nothing like the typical training we’re used to. That is the foundation of Q5."

FIXED OPS DIRECTOR, DONLEY AUTO GROUP Joel Tanner

"They just talk to human beings like a human being. Our dealership empowered staff to approach sales organically, discarding a rigid process in favor of having a conversation with the customer and addressing the question or shopping step on the consumer's mind at the time. We just roll with them."

GERMAIN AUTOMOTIVE PARTNERSHIP Brian Kramer