Quantum⁵ | Call-Q

HUMAN CONVERSATIONS

Prioritize the human connection during calls.

PERSONAL COACHING

One-on-one roleplay to improve skills.

SUSTAINABLE LEARNING

Virtual coaching sessions held 3x per week.

ACTIONABLE INSIGHTS

Regular reporting on team progress with real-time alerts.

Script-Free, Human-Focused Calls

Handling customer calls effectively can be challenging without immediate guidance. Call-Q offers personal coaching support to provide instant feedback and advice during calls. This boosts confidence, enhances call quality, and ensures each interaction builds trust and satisfaction.

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Data-Driven Call Analysis

Without insights, service teams may miss opportunities to improve phone interactions. Inconsistent performance often goes unnoticed, affecting customer experiences. Call-Q uses data-driven call analysis to identify strengths and areas for growth. This empowers managers and agents to optimize each call, leading to higher conversion rates and customer loyalty.

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“InteractiveTel has their finger on the pulse of customer communication and their commitment to enhancing the customer experience falls neatly in line with Quantum5‘s mission to ditch the scripts and bring the human side back to vehicle sales and service.”

"This is one of the most effective and cost efficient tools utilized within our dealerships. They have figured out how to minimize the time you would spend making sure your calls are answered properly, are monitored, and held accountable. Proper measurement allows us to track progress."

“By combining Quantum⁵’s top notch training programs, alongside the rich stream of customer experience data coming through our TotalCX platform, our customers will now have unparalleled access to learning opportunities that are happening in real-time at the dealership."

Modern Phone Skills Training

Turn Calls into Lasting Connections

Script-Free, Human-Focused Calls

Data-Driven Call Analysis

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Maximize Every Customer Call