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POWERFUL FEATURES

The Good Stuff

People-First Leadership

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People-First Leadership

Most training programs focus on single events or interactions that can feel disciplinary, cause team members to feel defensive or not heard. We see coaching as an opportunity to evolve and grow together. Leadership should inspire change not demand it. 

Using the “5 in 5 out” framework, we problem solve our way through leadership selection, personal performance and coaching methodologies that define clear paths of action for coaching, training, managing and mentoring.

Frictionless Sales

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Implementation Process

Our implementation process brings together the best of LMS distance learning with in-person learning labs that provide hands-on examples in both your service drive and on your showroom floor. Our interactive inductive learning process connects with the adult learner and creates buy-in unlike any other training program on the market.

Frictionless Service

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Frictionless Service

Today’s customer wants transparency, timeliness, and information. Can your sales & service staff deliver these elements while reducing friction and creating lifetime value?

In Frictionless-Sales, we help learners process objections with a modern, effective approach, understand their customers buying style and needs, apply value-building techniques to uncover their true motivators, and adapt to building lifetime value relationships for long-term customer referrals and retention

People-First BDC

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People-First BDC

Our People-First BDC Training course uses a three-step process to improve customer communication, build meaningful relationships, and manage customer expectations.

We use measurement data to show our impact on your bottom line. Most training programs don’t truly understand or focus on how the BDC can build relationships that drive revenue.

CallQ Phone Skills

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CallQ Phone Skills

Through cloud-based Customer Experience Analytics, Call Tracking, and Communications Solutions, CallQ ditches the scripts and brings the human side back to vehicle sales and service.

Convert more phone customers with our unmatched training, scoring, and coaching program.

ESi-Q

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ESi-Q

ESi-Q is a research, consulting, and training company totally focused on employee retention and engagement in automotive sales and service.

Together with Quantum5, ESi-Q is the leading  provider of employee engagement surveys,  workforce studies, retention strategies, culture change and HCM best practices in automotive retail.

5 to Thrive

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5 to Thrive Group & Podcast

Bringing together industry experts from around the world to learn, teach, innovate, and network with each other.

5 to Thrive, formerly the Fixed Ops Mastermind Group and Podcast, is an exclusive, free community of leaders in the automotive industry.

QUA_Web_Graphics_banners-34-1

People-First Leadership

Most training programs focus on single events or interactions that can feel disciplinary, cause team members to feel defensive or not heard. We see coaching as an opportunity to evolve and grow together. Leadership should inspire change not demand it. 

Using the “5 in 5 out” framework, we problem solve our way through leadership selection, personal performance and coaching methodologies that define clear paths of action for coaching, training, managing and mentoring.

QUA_Web_Graphics_CQ-1

Implementation Process

Our implementation process brings together the best of LMS distance learning with in-person learning labs that provide hands-on examples in both your service drive and on your showroom floor. Our interactive inductive learning process connects with the adult learner and creates buy-in unlike any other training program on the market.

QUA_Web_Graphics_banners-31-1

Frictionless Service

Today’s customer wants transparency, timeliness, and information. Can your sales & service staff deliver these elements while reducing friction and creating lifetime value?

In Frictionless-Sales, we help learners process objections with a modern, effective approach, understand their customers buying style and needs, apply value-building techniques to uncover their true motivators, and adapt to building lifetime value relationships for long-term customer referrals and retention

QUA_Web_Graphics_banners-32-1

People-First BDC

Our People-First BDC Training course uses a three-step process to improve customer communication, build meaningful relationships, and manage customer expectations.

We use measurement data to show our impact on your bottom line. Most training programs don’t truly understand or focus on how the BDC can build relationships that drive revenue.

QUA_Web_Graphics_banners-33-1

CallQ Phone Skills

Through cloud-based Customer Experience Analytics, Call Tracking, and Communications Solutions, CallQ ditches the scripts and brings the human side back to vehicle sales and service.

Convert more phone customers with our unmatched training, scoring, and coaching program.

ESIQ_survey_graphics_Who We Are-1

ESi-Q

ESi-Q is a research, consulting, and training company totally focused on employee retention and engagement in automotive sales and service.

Together with Quantum5, ESi-Q is the leading  provider of employee engagement surveys,  workforce studies, retention strategies, culture change and HCM best practices in automotive retail.

5TT_5_To_Thrive_Logo-05

5 to Thrive Group & Podcast

Bringing together industry experts from around the world to learn, teach, innovate, and network with each other.

5 to Thrive, formerly the Fixed Ops Mastermind Group and Podcast, is an exclusive, free community of leaders in the automotive industry.