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The Good Stuff
People-First Leadership
People-First Leadership
Most training programs focus on single events or interactions that can feel disciplinary, cause team members to feel defensive or not heard. We see coaching as an opportunity to evolve and grow together. Leadership should inspire change not demand it.
Using the “5 in 5 out” framework, we problem solve our way through leadership selection, personal performance and coaching methodologies that define clear paths of action for coaching, training, managing and mentoring.
Frictionless Sales
Implementation Process
Our implementation process brings together the best of LMS distance learning with in-person learning labs that provide hands-on examples in both your service drive and on your showroom floor. Our interactive inductive learning process connects with the adult learner and creates buy-in unlike any other training program on the market.
Frictionless Service
Frictionless Service
Today’s customer wants transparency, timeliness, and information. Can your sales & service staff deliver these elements while reducing friction and creating lifetime value?
In Frictionless-Sales, we help learners process objections with a modern, effective approach, understand their customers buying style and needs, apply value-building techniques to uncover their true motivators, and adapt to building lifetime value relationships for long-term customer referrals and retention.
People-First BDC
People-First BDC
Our People-First BDC Training course uses a three-step process to improve customer communication, build meaningful relationships, and manage customer expectations.
We use measurement data to show our impact on your bottom line. Most training programs don’t truly understand or focus on how the BDC can build relationships that drive revenue.
CallQ Phone Skills
CallQ Phone Skills
Through cloud-based Customer Experience Analytics, Call Tracking, and Communications Solutions, CallQ ditches the scripts and brings the human side back to vehicle sales and service.
Convert more phone customers with our unmatched training, scoring, and coaching program.
ESi-Q
ESi-Q
ESi-Q is a research, consulting, and training company totally focused on employee retention and engagement in automotive sales and service.
Together with Quantum5, ESi-Q is the leading provider of employee engagement surveys, workforce studies, retention strategies, culture change and HCM best practices in automotive retail.
People-First Leadership
Most training programs focus on single events or interactions that can feel disciplinary, cause team members to feel defensive or not heard. We see coaching as an opportunity to evolve and grow together. Leadership should inspire change not demand it.
Using the “5 in 5 out” framework, we problem solve our way through leadership selection, personal performance and coaching methodologies that define clear paths of action for coaching, training, managing and mentoring.
Implementation Process
Our implementation process brings together the best of LMS distance learning with in-person learning labs that provide hands-on examples in both your service drive and on your showroom floor. Our interactive inductive learning process connects with the adult learner and creates buy-in unlike any other training program on the market.
Frictionless Service
Today’s customer wants transparency, timeliness, and information. Can your sales & service staff deliver these elements while reducing friction and creating lifetime value?
In Frictionless-Sales, we help learners process objections with a modern, effective approach, understand their customers buying style and needs, apply value-building techniques to uncover their true motivators, and adapt to building lifetime value relationships for long-term customer referrals and retention.
People-First BDC
Our People-First BDC Training course uses a three-step process to improve customer communication, build meaningful relationships, and manage customer expectations.
We use measurement data to show our impact on your bottom line. Most training programs don’t truly understand or focus on how the BDC can build relationships that drive revenue.
CallQ Phone Skills
Through cloud-based Customer Experience Analytics, Call Tracking, and Communications Solutions, CallQ ditches the scripts and brings the human side back to vehicle sales and service.
Convert more phone customers with our unmatched training, scoring, and coaching program.
ESi-Q
ESi-Q is a research, consulting, and training company totally focused on employee retention and engagement in automotive sales and service.
Together with Quantum5, ESi-Q is the leading provider of employee engagement surveys, workforce studies, retention strategies, culture change and HCM best practices in automotive retail.