The delay tactic can be a good way to gain you some time to learn more about your customer, so you can serve them better.
Rather than just asking simple questions, we can guess & make suggestions. This is a way to help you gain more information & learn about your car...
As a BDC, do you know how many phone calls you should be making each day to stay productive and hit your numbers? Sarah explains in this video.
By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
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