The delay tactic can be a good way to gain you some time to learn more about your customer, so you can serve them better.
Rather than just asking simple questions, we can guess & make suggestions. This is a way to help you gain more information & learn about your car...
When working with customers on the phone, it's essential to have a plan so you can more effectively set appointments with those interested car...
As a BDC, do you know how many phone calls you should be making each day to stay productive and hit your numbers? Sarah explains in this video.
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