phone call training
How to Use the Delay Tactic
The delay tactic can be a good way to gain you some time to learn more about your customer, so you can serve them better.
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Managing Customer Expectations with Key Words
By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
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phone call training
Set More Phone Appointments
When working with customers on the phone, it's essential to have a plan so you can more effectively set appointments with those interested car...
Sean O'Brien
May 14, 2024
phone call training
BDC Phone Calls: How Many Should You Make?
As a BDC, do you know how many phone calls you should be making each day to stay productive and hit your numbers? Sarah explains in this video.
Sarah Vantine
Mar 12, 2024
phone call training
Using Pre-Appointment Questions
Want to convert more sales calls? Try using a pre-appointment question for a smoother appointment setting process.
Scott Turner
Jan 22, 2024
phone call training
Inbound Phone Calls and How to Make Them a Success
Inbound phone calls convert at a 30% higher rate than Internet leads. Before each call, equip yourself with a game plan as to how you're going to...
Sean O'Brien
Dec 27, 2023
phone call training
How You Speak and Your Tone of Voice Matter
Your tone of voice often communicates more than the words you use. How you speak is just as important as what you say. Remember to speak clearly,...
Stephanie Gomez
Dec 19, 2023
phone call training
Dealer Testimonial | James Koser, Germain Lexus of Naples
James Koser discusses how he and his team use Quantum5's phone communication skills to help improve their appointment set rates, call consistency, &...
Chelsea Camarata
Aug 31, 2023