customer experience
Be On Time and Manage Customer Expectations
Being on time with promised updates helps you maintain trust and manage your customer's expectations appropriately.
As a BDC, do you know how many phone calls you should be making each day to stay productive and hit your numbers? Sarah explains in this video.
Phone calls are an important part of building business. But do you know how to manage your work more efficiently?
In the BDC, time literally equals money so it’s important to make the most of it. How productive you are with your communication can pay off big if you monitor it.
First, let's factor how many phone calls you need to complete in a day. Let's say it's 100 phone calls a day. Divided by an 8-hour workday, that's about 13 phone calls every hour.
Are you on track to hit your numbers? Reach out to us today if you'd like more personalized help in tracking your productivity.
