Managing Customer Expectations with Key Words

By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.

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training

Eye contact is an important part of building trust and showing that you're listening. The next time you greet a customer, remember to take off the...

Sarah Vantine Mar 28, 2024

phone call training

As a BDC, do you know how many phone calls you should be making each day to stay productive and hit your numbers? Sarah explains in this video.

Sarah Vantine Mar 12, 2024

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