When working with customers on the phone, it's essential to have a plan so you can more effectively set appointments with those interested car shoppers.
Gomez & Turner talk with ASOTU to explain how dealers don't need rigid sales processes but rather people who are equipped with the right skills.
When building trust digitally, it's important to identify your shopper's social style so you can use that to create conversation, communication, and...
Being on time with promised updates helps you maintain trust and manage your customer's expectations appropriately.
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