phone call training

Set More Phone Appointments

When working with customers on the phone, it's essential to have a plan so you can more effectively set appointments with those interested car shoppers.



Up to 57% of phone calls into sales floors and dealerships are with the intention of setting an appointment. But in reality, only 31.6%, on average, actually end with an appointment set. What's the gap and what are the best practices you are following to give that customer the best experience on the phone and set that appointment?

If you don't have a plan or want to refresh your strategy, our Community Management team can help you with ways to improve your appointment setting phone skills.


Similar posts

Want more Quantum5?

Read our blogs to learn more on industry hot topics and to find out how we make better humans with automotive training reimagined.