By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
When building trust digitally, it's important to identify your shopper's social style so you can use that to create conversation, communication, and...
The delay tactic can be a good way to gain you some time to learn more about your customer, so you can serve them better.
It's important to sell what your customer cares about. If they care about a towing package, don't sell the actual equipment but sell why they need it.
Helping your customers understand the value of proactive vs. reactive vehicle maintenance will help you build trust and a lasting relationship.
When working with customers on the phone, it's essential to have a plan so you can more effectively set appointments with those interested car...
It's essential to set clear expectations with your service customers upfront, starting with letting them know how much time the service process could...
Analytical customers operate based on facts rather than trust. Sean explains some tips for working with an Analytical car shopper.
It's essential to ensure that your Amiable customers are actually happy. Focus on building trust, get to know them, and work through their wants and...
Did you know that 60% of your customers are not committed to the vehicle they may have submitted an Internet lead on? Opening your inventory matters!
Expressive customers thrive off having fun and buy off emotion and testimonials. Here are some tips for working with an Expressive car shopper.