We keep your team ready by reimagining automotive training. Check out our blogs for tips and tricks on how to improve your store's profitability.
When working with customers on the phone, it's essential to have a plan so you can more effectively set appointments with those interested car...
It's essential to set clear expectations with your service customers upfront, starting with letting them know how much time the service process could...
Analytical customers operate based on facts rather than trust. Sean explains some tips for working with an Analytical car shopper.
It's essential to ensure that your Amiable customers are actually happy. Focus on building trust, get to know them, and work through their wants and...
Did you know that 60% of your customers are not committed to the vehicle they may have submitted an Internet lead on? Opening your inventory matters!
Expressive customers thrive off having fun and buy off emotion and testimonials. Here are some tips for working with an Expressive car shopper.
Rather than just asking simple questions, we can guess & make suggestions. This is a way to help you gain more information & learn about your car...
When working with a Driver, remember to not waste time, be direct (they value it) and have some facts and information to back up your claims.
Inbound phone calls convert at a 30% higher rate than Internet leads. Before each call, equip yourself with a game plan as to how you're going to...
Did you know that 38% of your customers will not do business with you based off 1 bad phone call? That just shows the importance of every single...