sales
Let People Correct You
Rather than just asking simple questions, we can guess & make suggestions. This is a way to help you gain more information & learn about your car...
FEATURED VIDEO
Managing Customer Expectations with Key Words
By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
Start Learning Now with Quantum5 Videos
social styles
Social Styles: Working with Drivers
When working with a Driver, remember to not waste time, be direct (they value it) and have some facts and information to back up your claims.
Sean O'Brien
Jan 2, 2024
phone call training
Inbound Phone Calls and How to Make Them a Success
Inbound phone calls convert at a 30% higher rate than Internet leads. Before each call, equip yourself with a game plan as to how you're going to...
Sean O'Brien
Dec 27, 2023
customer experience
First Phone Impressions and Why They Matter
Did you know that 38% of your customers will not do business with you based off 1 bad phone call? That just shows the importance of every single...
Sean O'Brien
Nov 21, 2023