Managing Customer Expectations with Key Words

By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.

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leadership

Cheri Stephens discusses engaging change-resistant dealers with steady, consistent tactics in automotive.

Cheri Stephens Dec 11, 2024

customer satisfaction

Cheri Stephens explores practical change management strategies to enhance dealership efficiency.

Cheri Stephens Dec 5, 2024

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