Managing Customer Expectations with Key Words

By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.

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customer satisfaction

Cheri Stephens explores practical change management strategies to enhance dealership efficiency.

Cheri Stephens Dec 5, 2024

training

Eye contact is an important part of building trust and showing that you're listening. The next time you greet a customer, remember to take off the...

Sarah Vantine Mar 28, 2024

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