Managing Customer Expectations with Key Words

By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.

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customer satisfaction

The New Currency for Automotive Retail: Convenience

Explore how dealerships use technology to enhance service convenience and customer focus in automotive retail in this video short with Cheri Stephens.

Cheri Stephens Nov 27, 2024

service

Proactive vs. Reactive Vehicle Maintenance

Helping your customers understand the value of proactive vs. reactive vehicle maintenance will help you build trust and a lasting relationship.

Sean O'Brien Jun 25, 2024

service

Setting Service Expectations – What You Can Do

It's essential to set clear expectations with your service customers upfront, starting with letting them know how much time the service process could...

Sean O'Brien Apr 16, 2024

Managing Customer Expectations with Key Words

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The New Currency for Automotive Retail: Convenience

Proactive vs. Reactive Vehicle Maintenance

Setting Service Expectations – What You Can Do

Start Learning Now with Quantum⁵ Videos