customer experience

Understanding Your Customers | Introducing Pat

By recognizing and responding to Pat's social style, you can build trust and create a positive experience for him. Let's meet Pat.



As a salesperson, one of the most important skills you can develop is understanding your customers and their personality types. Everyone has their own unique style, and it's up to you to adapt to their needs and make them feel comfortable throughout the buying process.

Let’s meet Pat.  

He's a local celebrity with little time to spare. Pat knows exactly what he wants, and he doesn't care how you do it, if it saves him time. He is straightforward, assertive, and can come across as demanding, but as long as you are able to make things easy for him, you will have a customer for life. 
Pat’s wedding anniversary is coming up, and he wants to surprise his wife with the perfect car. He's done his research, knows exactly what he wants, and doesn't have time for any nonsense. 

Pat walks into your dealership and tells you his plan. He wants a specific car model, color, and interior, and he wants it delivered to his house on their anniversary, which is only two weeks away. As a salesperson, it's up to you to meet his needs and make sure everything goes according to plan.  

The first step is to listen. Pat knows what he wants, and it's important to let him talk and express his needs. Ask him about his wife's preferences and what features are most important to her. This will give you insight into what he's looking for and how you can help him. 

Once you've gathered all the information you need, it's time to get to work. Make sure you have the specific car model and features he's looking for in stock, and if not, find out how long it will take to get it. Be transparent with him and give him realistic expectations.

Next, it's important to work out the logistics of delivering the car to his house on their anniversary. Pat is a busy man and doesn't have time to waste. Make sure everything is organized and scheduled, so he doesn't have to worry about a thing. 

Throughout the process, it's important to be efficient and professional. Pat doesn't want to waste his time, so be respectful of his schedule and make sure you're providing him with the information he needs. Keep him updated on the progress of his order, and make sure he knows exactly what to expect. 

When dealing with customers like Pat, it is essential to recognize and respond to their social style to create a positive experience and build trust. 

So, how can you sell to a person with a Driver personality type? Here are some tips: 

  1. Get straight to the point: When dealing with Pat, it's best to be direct and straightforward. Don't beat around the bush or waste his time with small talk. Instead, get right to the point and focus on the benefits of your product or service.
  2. Highlight efficiency: Since Pat values efficiency above all else, it's important to emphasize how your product or service can save him time. Focus on the features that make your product or service faster and more efficient than your competitors.
  3. Be confident: Pat is assertive and confident, so it's important to match his energy level. Be confident in your product or service and show him that you are an expert in your field.
  4. Show results: Pat is results-oriented, so he wants to see evidence that your product or service works. Use case studies or testimonials from satisfied customers to demonstrate the results that your product or service can deliver.
  5. Don't waste his time: Remember, Pat is always on the go, so don't overload him with unnecessary information or long presentations. Keep your pitch short and sweet and focus on the most important information. 

    The Quantum5 process helps develop these skills, enabling sales advocates to deliver exceptional customer service and foster long-lasting relationships with clients. By recognizing and responding to Pat's social style, you can build trust and create a positive experience for him. With a direct, efficient, and confident approach, you can sell to a person with a Driver personality type and together you can achieve your goals.  

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