OUR PROCESS

We assess, train, and sustain your team with our proven community success model.

We meet your team where they are and coach them on how to identify and use personality relevant questions to drive up customer satisfaction through value-driven relationships, improve their employee experience while minimizing turnover, which ultimately, has your dealership selling more cars and increasing overall profits. 

MEET THE TEAM
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What we do and what we don't...

We drive, inspire, shape, and sustain your team through every sales and service experience.

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Modern Objection-Handling

We teach modern objection handling that focuses on genuine connection, not confrontation.

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Relationship Building

We teach relationship building skills that focus on creating long-term value, not transactional customer experiences.

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Buying Psychology

We teach individuals how to understand buying psychology, not how to control or manipulate people or purchase decisions.

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Observation Skills

We teach the art of questions and observation skills that build trust and knowledge, not questions to determine a customer's worthiness.

POWERFUL FEATURES

Right People + Right Skills + Right Culture = Success

The Data

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We start with data...

Role-specific, validated skills assessment to gauge the starting point of your team.

  • Full behavioral assessment | Know how they match the position demands 

  • Employee culture assessment | ESI drives CSI...where does your team stand?

  • Dealership process assessment | Your beliefs, practices, and market  

  • Time to debrief | Debrief with leaders and customized training approach implemented

Learning Implementation

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Powerful Learning Implementation

We use our customized LMS to start the learning process to engage your team early:

  • We come to the dealership for in-person learning, including our interactive inductive methodology
  • We bring over 100 years of experience in automotive and building adult learning that connects, involves, and creates change to keep your employees coming back for more.
  • We bring live learning labs to the dealership. Every instructor works with your team after the classroom learning is complete

Community Architects

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Community Architects 

Community architects design, measure, and hold your team accountable. They design accountability with your management team, keep measurable progress moving forward, and visit the dealership quarterly for additional training and strategy meetings.

Community Manages

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Community Managers

The Community Managers keep in constant touch to build a relationship with your team, and to be their virtual partner that provides expert advice. The CMs integrate key learning elements that drive business outcomes.

The Q5 App

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The Quantum5 App

Equip your team with the skills, tools, and best practices to be more effective and reach their full potential.

  • Role-specific learning content broken down into snackable bites

  • Customized learning journeys for the roles that make a big impact in a short amount of time

  • Superior learning experiences that deliver the right content to the right team members

  • World-class art team with DreamWorks experience creating animation, scripts, and sounds to keep learning fun

  • Data about your dealership is applied to quickly achieve real-world results 

  • AI utilization to look at results and customize content that helps each learner

  • AI personalized to each individuals learning style

  • Up-to-date news feed with everything from humor to dealership created content

  • Live chat with our Community Managers

QUA_Web_Graphics-11-2

We start with data...

Role-specific, validated skills assessment to gauge the starting point of your team.

  • Full behavioral assessment | Know how they match the position demands 

  • Employee culture assessment | ESI drives CSI...where does your team stand?

  • Dealership process assessment | Your beliefs, practices, and market  

  • Time to debrief | Debrief with leaders and customized training approach implemented

in-peson learning image

Powerful Learning Implementation

We use our customized LMS to start the learning process to engage your team early:

  • We come to the dealership for in-person learning, including our interactive inductive methodology
  • We bring over 100 years of experience in automotive and building adult learning that connects, involves, and creates change to keep your employees coming back for more.
  • We bring live learning labs to the dealership. Every instructor works with your team after the classroom learning is complete
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Community Architects 

Community architects design, measure, and hold your team accountable. They design accountability with your management team, keep measurable progress moving forward, and visit the dealership quarterly for additional training and strategy meetings.

QUA_Web_Graphics-04-1

Community Managers

The Community Managers keep in constant touch to build a relationship with your team, and to be their virtual partner that provides expert advice. The CMs integrate key learning elements that drive business outcomes.

demo-img-1

The Quantum5 App

Equip your team with the skills, tools, and best practices to be more effective and reach their full potential.

  • Role-specific learning content broken down into snackable bites

  • Customized learning journeys for the roles that make a big impact in a short amount of time

  • Superior learning experiences that deliver the right content to the right team members

  • World-class art team with DreamWorks experience creating animation, scripts, and sounds to keep learning fun

  • Data about your dealership is applied to quickly achieve real-world results 

  • AI utilization to look at results and customize content that helps each learner

  • AI personalized to each individuals learning style

  • Up-to-date news feed with everything from humor to dealership created content

  • Live chat with our Community Managers

What some of our clients have to say...

  • "Quantum5 has the skills to educate in-store and the resources to keep content fresh and sticky when they’re not in dealerships. It’s not what happens when the trainers are in the stores, it’s what happens when they’re not and Quantum5 is equipped to be the leader in the training space."

    Andy Wright MARKETING PARTNER, VINART

  • "Your team “gets it.” It’s about relationships, getting to know the person; nothing like the typical training we’re used to. That is the foundation of Q5."

    Joel Tanner FIXED OPS DIRETOR, DONLEY AUTO GROUP

  • "CallQ has made our dealerships more successful, by setting more appointments, getting more customers to show up to the store, selling more cars; and therefore, making more money.”

    April Simmons CORPORATE INTERNET DIRECTOR, HORNE AUTO GROUP

  • "Rather than use word tracks, Quantum⁵ teaches people how to think and use the psychology of selling. Their training helps our people identify how to work best with people."

    Brian Kramer GERMAIN AUTOMOTIVE PARTNERSHIP

Keep your team ready and make the Quantum5 Leap.

We know there is no one-size-fits-all approach to training. It has to adapt to people, markets and culture in an entertaining way. Our snackable content, measurable results and community support give our learners the opportunity to improve performance results and increase profitability opportunities over time.

GET STARTED