The Quantum5 Performance Suite is the first-ever sustainable learning tech for all facets of automotive.
Are you ready to improve your CSI, build the best SSI with customer retention, drive the best employee experience, and see your highest profits to date? Then you need Quantum5.
%20(6).png)
Our Success Formula - Placeholder
Quantum5 Successes including increased efficiency, retention, and profitability, testimonials 
Dealership Challenges
Dealerships are challenged to engage and build trust with employees. We focus on improving:
-
High turnover
-
Low retention
-
Low productivity
-
Diminishing customer
experiences
One-Size-Fits-All Training Approach
One-size-fits-all learning doesn't work. Quantum5 provides a community approach to learning.
-
Generational needs
-
Quality of content
-
Measuring proficiency, change, and growth
-
LMS limitations and costs
Learning
Sustainment
One and done training does not change behavior nor develop proficiency. How we solve this:
-
Training reinforcement via the Q5 App
-
Our Q5 community support model
-
Our Learning Community
-
Training with trackable ROI
Our omni-channel approach:
Frictionless Sales & Service
Frictionless Sales and Service
Today’s customer wants transparency, timeliness, and information. Can your sales & service staff deliver these elements while reducing friction and creating lifetime value?
In Frictionless-Sales, we help learners process objections with a modern, effective approach, understand their customers buying style and needs, apply value-building techniques to uncover their true motivators, and adapt to building lifetime value relationships for long-term customer referrals and retention.
Sales & Service BDC
People-First BDC
Our People-First BDC Training course uses a three-step process to improve customer communication, build meaningful relationships, and manage customer expectations.
We use measurement data to show our impact on your bottom line. Most training programs don’t truly understand or focus on how the BDC can build relationships that drive revenue.
Leadership
People-First Leadership
Most training programs focus on single events or interactions that can feel disciplinary, cause team members to feel defensive or not heard. We see coaching as an opportunity to evolve and grow together. Leadership should inspire change not demand it.
Using the “5 in 5 out” framework, we problem solve our way through leadership selection, personal performance and coaching methodologies that define clear paths of action for coaching, training, managing and mentoring.
Call Management
CallQ
Through cloud-based Customer Experience Analytics, Call Tracking, and Communications Solutions, CallQ ditches the scripts and brings the human side back to vehicle sales and service.
Convert more phone customers with our unmatched training, scoring, and coaching program.
Data & Insights
ESi-Q + Decision Science
ESi-Q is a research, consulting, and training company totally focused on employee retention and engagement in automotive sales and service.
Together with Quantum5, ESi-Q is the leading provider of employee engagement surveys, workforce studies, retention strategies, culture change and HCM best practices in automotive retail.
Frictionless Sales and Service
Today’s customer wants transparency, timeliness, and information. Can your sales & service staff deliver these elements while reducing friction and creating lifetime value?
In Frictionless-Sales, we help learners process objections with a modern, effective approach, understand their customers buying style and needs, apply value-building techniques to uncover their true motivators, and adapt to building lifetime value relationships for long-term customer referrals and retention.
People-First BDC
Our People-First BDC Training course uses a three-step process to improve customer communication, build meaningful relationships, and manage customer expectations.
We use measurement data to show our impact on your bottom line. Most training programs don’t truly understand or focus on how the BDC can build relationships that drive revenue.
People-First Leadership
Most training programs focus on single events or interactions that can feel disciplinary, cause team members to feel defensive or not heard. We see coaching as an opportunity to evolve and grow together. Leadership should inspire change not demand it.
Using the “5 in 5 out” framework, we problem solve our way through leadership selection, personal performance and coaching methodologies that define clear paths of action for coaching, training, managing and mentoring.
CallQ
Through cloud-based Customer Experience Analytics, Call Tracking, and Communications Solutions, CallQ ditches the scripts and brings the human side back to vehicle sales and service.
Convert more phone customers with our unmatched training, scoring, and coaching program.
ESi-Q + Decision Science
ESi-Q is a research, consulting, and training company totally focused on employee retention and engagement in automotive sales and service.
Together with Quantum5, ESi-Q is the leading provider of employee engagement surveys, workforce studies, retention strategies, culture change and HCM best practices in automotive retail.
Omni-Channel
Broader omni-channel skills adoption and sustainment.
More Wins
Higher win rates and happier customers with reduced training costs.
Trackable Results
Shorter time-to-productivity for onboarding with real results.
Engagement
More engaged employees that are aligned with your mission and lower turnover.
Download the Kenwood Dealer Group case study
Download the case study to see how Kenwood Dealer Group's 14 stores used Quantum5 to significantly increase profit in Q1 2022.
