How Germain Lexus of Naples and Germain Honda of Naples used Quantum5 to see a 28% and 17% increase, respectively, in appointments scheduled.
“There’s only one real reason that the customer is calling...they need information. What Quantum5 does is help us to provide that information in a manner which makes the guest comfortable coming in.” Once they arrive at the dealership, James knows they will be in good hands with his team, but “the hard part is getting the guests here.”
To help support his team and improve in these areas, James’ dealership introduced phone communication skills from Quantum5 in March 2018 at sister store Germain Honda of Naples and he introduced it in February 2019 at his store, Germain Lexus of Naples.
Download the case study to learn how Quantum5's phone communication skills helps improve their appointment set rates, call consistency, & more.
(Note: James is now the General Manager of Germain Honda of Naples)
Don Nelson, GM, discusses his dealership's partnership with Quantum5 and how its phone communication skills helps his team be more strategic.
How Vinart Dealerships saw a 44% increase in appointments scheduled with Quantum5.
David Blackburn, Service Director for Scott Clark Auto Group and Gastonia Chevy Buick GMC, uses Quantum5 to reach the customer on their level.
Read our blogs to learn more on industry hot topics and to find out how we make better humans with automotive training reimagined.
