Managing Customer Expectations with Key Words

By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.

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leadership

Cheri Stephens discusses engaging change-resistant dealers with steady, consistent tactics in automotive.

Cheri Stephens Dec 11, 2024

leadership

Cheri Stephens discusses transitioning to management and effective leadership development in automotive retail.

Cheri Stephens Dec 4, 2024

leadership

Sarah Vantine and the panel discuss leadership development in automotive. A must-watch for all dealership owners and GMs.

Chelsea Camarata May 23, 2023

leadership

Sarah Vantine and the panel, hosted by Ted Ings, discuss the evolving leadership challenges that dealerships are facing and how they can address...

Chelsea Camarata May 23, 2023

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