Removing Effort and Friction: Part 2
Dealers need to remove effort and friction for their customers. It should not be difficult for customers to work with us digitally or in the...
We keep your team ready with learning sustainment that you can actually track. Check out our blogs for tips and tricks on how to improve your store's profitability.
Dealers need to remove effort and friction for their customers. It should not be difficult for customers to work with us digitally or in the...
A new currency has risen to the top of what consumers expect – reduced effort. Today’s consumer has no willingness for things that are harder than...
Customers want to feel confident that their vehicles are in capable hands and that they're getting value for their money. These tips can make a...
The idea of “meeting the customer where they’re at” sounds great in theory, but what does it mean in practice? I’ll tell you what it means to me...
By recognizing & responding to Eleanor's expressive personality type, you can create a comfortable & trustworthy environment for her car service...
In this post-pandemic era, we as an industry have forgotten how to speak to people in a way that cultivates trust & loyalty. Reconnect with your...