Managing Customer Expectations with Key Words

By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.

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sales

Being retail ready is more than just knowing your inventory. It's about being the on-site expert for your customers.

Scott Turner Apr 30, 2024

phone call training

Want to convert more sales calls? Try using a pre-appointment question for a smoother appointment setting process.

Scott Turner Jan 22, 2024

sales

Even when you're brand new to the car business, you already have your own customers — your sphere of influence; friends, family, neighbors, etc.

Scott Turner Jan 12, 2024

sales

What is Professional Urgency? This short video explains what it is and how to implement it at the dealership with your customers.

Scott Turner Dec 12, 2023

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