Managing Customer Expectations with Key Words

By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.

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sales

Are you still using those cringey old phrases in your car sales process? STOP! Instead, focus on results-focused questions & building a trusted...

Stephanie Gomez Jan 23, 2024

phone call training

Your tone of voice often communicates more than the words you use. How you speak is just as important as what you say. Remember to speak clearly,...

Stephanie Gomez Dec 19, 2023

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