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Managing Customer Expectations with Key Words

By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.

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automotive training

How to Build Trust Digitally

When building trust digitally, it's important to identify your shopper's social style so you can use that to create conversation, communication, and...

automotive training

Jim Farkas ASOTU Interview | NADA Feb. '24

Jim Farkas, GM of Germain Honda, discusses training and educating dealership teams with ASOTU's Paul Daly and Kyle Mountsier at NADA '24. Watch here!