team
Meet the Team: Sean O'Brien
As a former car salesman, Sean recognizes the challenges that automotive professionals face daily. That's why he's passionate about helping them...
FEATURED POST
Automotive Dealership Training: How To Build A Top-Performing Team
Learn how to develop a stellar automotive dealership sales team. Boost performance, reduce turnover, retain customers, and create a thriving company culture.
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customer experience
Understanding Your Customers | Introducing Eleanor
By recognizing & responding to Eleanor's expressive personality type, you can create a comfortable & trustworthy environment for her car service...
Jordan
Jun 21, 2023
data
What Does It Take to Be One of the Top 100 Best Dealerships to Work For? It’s All About the Numbers.
Based on ESi-Q survey data, see the advantages that the top 100 best dealerships to work for have and learn what it takes to be "THE BEST."
Ted Kraybill
May 31, 2023
call monitoring
Changing How Success is Measured
Success cannot be measured with one metric alone: here are some additional success metrics dealers should be tracking.
David O'Brien
May 16, 2023
employee retention
What’s the Difference Between Retention and Turnover?
Though they're both related to employee management in a company, the concepts of ‘increasing retention’ and ‘lowering turnover' are indeed different.
Sarah Vantine
May 10, 2023
automotive training
The New World of Adult Learning
Automotive training has traditionally been top-down and company centric. At Quantum5, we built something that's different and way more than a...
David O'Brien
May 4, 2023