leadership
Working with People Resistant to Change in Automotive Retail
Cheri Stephens discusses engaging change-resistant dealers with steady, consistent tactics in automotive.
FEATURED VIDEO
Managing Customer Expectations with Key Words
By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
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customer satisfaction
How to Adopt a New Way of Thinking in Automotive Retail
Cheri Stephens explores practical change management strategies to enhance dealership efficiency.
Cheri Stephens
Dec 5, 2024
leadership
Transitioning to Leadership in Automotive Retail: The Big Misconception
Cheri Stephens discusses transitioning to management and effective leadership development in automotive retail.
Cheri Stephens
Dec 4, 2024
customer satisfaction
The New Currency for Automotive Retail: Convenience
Explore how dealerships use technology to enhance service convenience and customer focus in automotive retail in this video short with Cheri Stephens.
Cheri Stephens
Nov 27, 2024
customer satisfaction
How Training and Structure Improve the Service Experience
Cheri Stephens discusses transforming dealership interactions for better customer service.
Cheri Stephens
Nov 25, 2024
customer experience
Managing Customer Expectations with Key Words
By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
Cheri Stephens
Sep 24, 2024
mentorship
Cheri's Advice for Those Looking to Enter the Auto Industry
Are you or someone you know looking to enter the auto industry? Quantum5's Cheri Stephens shares her advice for those considering getting into the...
Cheri Stephens
Jul 16, 2024