Managing Customer Expectations with Key Words

By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.

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customer satisfaction

How to Adopt a New Way of Thinking in Automotive Retail

Cheri Stephens explores practical change management strategies to enhance dealership efficiency.

Cheri Stephens Dec 5, 2024

customer satisfaction

The New Currency for Automotive Retail: Convenience

Explore how dealerships use technology to enhance service convenience and customer focus in automotive retail in this video short with Cheri Stephens.

Cheri Stephens Nov 27, 2024

customer satisfaction

How Training and Structure Improve the Service Experience

Cheri Stephens discusses transforming dealership interactions for better customer service.

Cheri Stephens Nov 25, 2024

customer satisfaction

3 Ways to Build Value with Your Car Shoppers

When building value with your customers, remember to listen to them, connect the features & benefits of the car to their emotions, and be their...

Amanda Moore Jan 9, 2024

Managing Customer Expectations with Key Words

Start Learning Now with Quantum5 Videos

How to Adopt a New Way of Thinking in Automotive Retail

The New Currency for Automotive Retail: Convenience

How Training and Structure Improve the Service Experience

3 Ways to Build Value with Your Car Shoppers

Start Learning Now with Quantum⁵ Videos