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Managing Customer Expectations with Key Words

By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.

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automotive training

Jim Farkas ASOTU Interview | NADA Feb. '24

Jim Farkas, GM of Germain Honda, discusses training and educating dealership teams with ASOTU's Paul Daly and Kyle Mountsier at NADA '24. Watch here!

sales

Don't Be Like Josh: The "Perfect" Test Drive

"Expert" salesman Josh shares his 3 tips to help you conduct the "perfect" test drive. Following Josh's advice will set you apart, but NOT in a good...

sales

Don't Be Like Josh: Part 1

Meet Josh: Two-time Employee of the Month (runner-up). He's here to help you sell more cars, but telling you what NOT to do.