Don't Sell the Equipment, Sell the Why
It's important to sell what your customer cares about. If they care about a towing package, don't sell the actual equipment but sell why they need it.
It's important to sell what your customer cares about. If they care about a towing package, don't sell the actual equipment but sell why they need it.
Being on time with promised updates helps you maintain trust and manage your customer's expectations appropriately.
By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.