More bad advice from Josh...follow this if you want to aggravate your car shoppers.
Ken Herfurth and Dave O'Brien meet with CBT News' Jim Fitzpatrick to discuss how to engage your learners to create lifetime customers for your...
The delay tactic can be a good way to gain you some time to learn more about your customer, so you can serve them better.
Your tone of voice often communicates more than the words you use. How you speak is just as important as what you say. Remember to speak clearly,...
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