More bad advice from Josh...follow this if you want to aggravate your car shoppers.
Your tone of voice often communicates more than the words you use. How you speak is just as important as what you say. Remember to speak clearly,...
The delay tactic can be a good way to gain you some time to learn more about your customer, so you can serve them better.
When discussing next steps with your customer, it's all about proactively suggesting a direction for the encounter, whether it's virtual or in person.
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