More bad advice from Josh...follow this if you want to aggravate your car shoppers.
The delay tactic can be a good way to gain you some time to learn more about your customer, so you can serve them better.
It's important to sell what your customer cares about. If they care about a towing package, don't sell the actual equipment but sell why they need it.
Ken Herfurth and Dave O'Brien meet with CBT News' Jim Fitzpatrick to discuss how to engage your learners to create lifetime customers for your...
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