Good write-ups can help you build trust and loyalty, which are crucial for customer retention and dealership reputation.
It's essential to set clear expectations with your service customers upfront, starting with letting them know how much time the service process could...
Sarah Vantine meets with CBT News to discuss how training can enhance your customer experience and employee retention.
Cheri Stephens discusses engaging change-resistant dealers with steady, consistent tactics in automotive.
Read our blogs to learn more on industry hot topics and to find out how we make better humans with automotive training reimagined.
