By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
Dave O'Brien meets with Fixed Ops Roundtable's Ted Ings to discuss the 5 things that the most successful Service Advisors do. Watch the video here.
Sarah Vantine meets with CBT News to discuss how training can enhance your customer experience and employee retention.
James Koser discusses how he and his team use Quantum5's phone communication skills to help improve their appointment set rates, call consistency, &...
Sarah Vantine and the panel discuss leadership development in automotive. A must-watch for all dealership owners and GMs.
Sarah Vantine and the panel, hosted by Ted Ings, discuss the evolving leadership challenges that dealerships are facing and how they can address...
David O'Brien and Sarah Vantine discuss why techs may be temped to leave your dealership and what you can do to address the situation.
Sarah Vantine with Kara Delaine discuss women in automotive at the May 2023 Fixed Ops Roundtable. Watch the session here!
Andy Wright, Managing Partner with Vinart Dealerships, discusses why he decided to partner with Quantum5
David Blackburn, Service Director for Scott Clark Auto Group and Gastonia Chevy Buick GMC, uses Quantum5 to reach the customer on their level.
Watch the full event of the Quantum5 Trends Report: Retention.