By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
What is Professional Urgency? This short video explains what it is and how to implement it at the dealership with your customers.
Did you know that 38% of your customers will not do business with you based off 1 bad phone call? That just shows the importance of every single...
Insights on strategies to create training initiatives that align with your dealership's goals and foster a culture of continuous learning and...
A conversation with Cheri Stephens & Quantum5 Story Team members Jordan Lewandowski, Jean Ings & Gaia Cooper. Watch the Fixed Ops After Dark session...
David O'Brien meets with CBT News to discuss Quantum5's origins, how we bring the right training to the right people, and why it matters.
Dave O'Brien meets with Fixed Ops Roundtable's Ted Ings to discuss the 5 things that the most successful Service Advisors do. Watch the video here.
Sarah Vantine meets with CBT News to discuss how training can enhance your customer experience and employee retention.
James Koser discusses how he and his team use Quantum5's phone communication skills to help improve their appointment set rates, call consistency, &...
Sarah Vantine and the panel discuss leadership development in automotive. A must-watch for all dealership owners and GMs.
Sarah Vantine and the panel, hosted by Ted Ings, discuss the evolving leadership challenges that dealerships are facing and how they can address...