By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.
When working with a Driver, remember to not waste time, be direct (they value it) and have some facts and information to back up your claims.
Inbound phone calls convert at a 30% higher rate than Internet leads. Before each call, equip yourself with a game plan as to how you're going to...
Dave O'Brien joins the Fixed Ops Roundtable Holiday Special for a conversation around dealership operations. Watch the session here!
Your tone of voice often communicates more than the words you use. How you speak is just as important as what you say. Remember to speak clearly,...
Tony Gomez meets with CBT News to discuss what sets Quantum5 apart and how we help create meaningful solutions for today's dealers.
What is Professional Urgency? This short video explains what it is and how to implement it at the dealership with your customers.
Did you know that 38% of your customers will not do business with you based off 1 bad phone call? That just shows the importance of every single...
Insights on strategies to create training initiatives that align with your dealership's goals and foster a culture of continuous learning and...
A conversation with Cheri Stephens & Quantum5 Story Team members Jordan Lewandowski, Jean Ings & Gaia Cooper. Watch the Fixed Ops After Dark session...
David O'Brien meets with CBT News to discuss Quantum5's origins, how we bring the right training to the right people, and why it matters.