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phone call training

How You Speak and Your Tone of Voice Matter

Your tone of voice often communicates more than the words you use. How you speak is just as important as what you say. Remember to speak clearly,...

customer experience

First Phone Impressions and Why They Matter

Did you know that 38% of your customers will not do business with you based off 1 bad phone call? That just shows the importance of every single...

automotive

Fixed Ops Roundtable | Sept. '23 FORTSTOCK

Dave O'Brien meets with Fixed Ops Roundtable's Ted Ings to discuss the 5 things that the most successful Service Advisors do. Watch the video here.