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Managing Customer Expectations with Key Words

By asking questions and discussing the next steps, you can help manage your customer's expectations so you're both on the same page.

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customer experience

Social Styles: Working with Analyticals

Analytical customers operate based on facts rather than trust. Sean explains some tips for working with an Analytical car shopper.

Sean O'Brien Mar 19, 2024
phone call training

BDC Phone Calls: How Many Should You Make?

As a BDC, do you know how many phone calls you should be making each day to stay productive and hit your numbers? Sarah explains in this video.

Sarah Vantine Mar 12, 2024
customer experience

Social Styles: Working with Amiables

It's essential to ensure that your Amiable customers are actually happy. Focus on building trust, get to know them, and work through their wants and...

Sean O'Brien Mar 5, 2024
automotive training

Jim Farkas ASOTU Interview | NADA Feb. '24

Jim Farkas, GM of Germain Honda, discusses training and educating dealership teams with ASOTU's Paul Daly and Kyle Mountsier at NADA '24. Watch here!

Chelsea Camarata Feb 29, 2024
sales

Don't Be Like Josh: The "Perfect" Test Drive

"Expert" salesman Josh shares his 3 tips to help you conduct the "perfect" test drive. Following Josh's advice will set you apart, but NOT in a good...

Chelsea Camarata Feb 27, 2024
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